At, we are committed to providing our customers with high-quality carpets. We want you to be completely satisfied with your purchase, but we understand that sometimes a return or refund may be necessary. That’s why we have a straightforward refund policy in place.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our carpets. If you’re not satisfied with your purchase for any reason, you may return it within 30 days of the delivery date for a refund or exchange.

Conditions for Refunds

To be eligible for a refund, the carpet must meet the following conditions:

– The carpet must be unused, undamaged, and in its original condition.

– It must be returned in its original packaging.

– Proof of purchase, such as the order number or receipt, is required.

Return Process

To initiate a return, please contact our customer service team within 30 days of receiving your carpet. Our team will provide you with instructions on how to return the item. Please note that customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refund Process

Once we receive your returned carpet and verify that it meets the eligibility criteria, we will process your refund within [X] business days. Refunds will be issued to the original payment method used for the purchase.


If you prefer an exchange instead of a refund, please indicate this when you contact our customer service team. We will assist you in selecting a replacement carpet of equal value or processing a store credit for future purchases.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact our customer service team. We’re here to help!